Terms and conditions

1. Product Description and Availability:
   • We ensure that the descriptions of our dry fruits are detailed and accurate, including information about their origin, variety, and any special characteristics.
   • However, please note that availability may vary due to seasonal factors or unexpected demand fluctuations.
2. Order Placement:
   • Once you place an order and receive a confirmation email or SMS, it indicates that your payment has been successfully processed.
   • If you need to cancel or modify your order, please contact us promptly. Changes are subject to review and approval before dispatch.
3. Price and Taxes:
   • Our prices are inclusive of all applicable taxes, as per Indian tax regulations.
   • Any changes in taxes or pricing will be communicated and updated on our website to ensure transparency.
4. Shipping and Delivery:
   • We provide shipping across India, with estimated delivery times mentioned during the checkout process.
   • While we strive for timely deliveries, please understand that external factors such as logistics challenges or adverse weather conditions may cause delays.
5. Quality Assurance:
   • Our products undergo rigorous quality checks to maintain freshness and meet our high standards.
   • If you receive damaged or incorrect items, please inform us within 48 hours for prompt resolution or replacement.
6. Returns and Refunds:
   • Unopened items can be returned within 48 hours of delivery for a refund or replacement, subject to our inspection and approval process.
   • Refunds are processed through the original payment method used during the purchase.
7. Promotions and Discounts:
   • We occasionally offer promotions and discounts, each with specific terms and conditions such as validity periods or minimum purchase requirements.
   • These offers cannot be combined unless explicitly stated.
8. Privacy Policy:
   • Our privacy policy outlines how we collect, use, and protect your personal information in compliance with Indian data protection laws.
   • We do not share or sell your data to third parties without your consent.
9. Payment Options:
   • We accept various payment methods including credit/debit cards, net banking, UPI, and digital wallets.
   • Our payment gateway is secure and encrypted to protect your financial information.
10. Customer Support:
    • Our customer support team is available to assist you with any queries, concerns, or assistance regarding your orders, returns, or general inquiries.
    • You can reach us via email, phone, or live chat during our operational hours.
11. Intellectual Property:
    • All content on our website, including images, logos, and text, is protected by copyright and intellectual property laws.
    • Reproduction or unauthorized use of our content is strictly prohibited.
12. Force Majeure:
    • We are not liable for delays or failure to fulfill orders caused by unforeseen circumstances such as natural disasters, strikes, or government regulations beyond our control.
13. Grievance Redressal:
    • If you have any grievances or disputes, please contact our customer support team for resolution through amicable means.
    • We aim to address and resolve customer concerns promptly and fairly.
14. Product Shelf Life:
    • Information regarding the shelf life of our products is provided where applicable, including storage instructions to maintain freshness.
    • Please consume the products within the specified period for optimal taste and quality.
15. Feedback and Reviews:
    • We value your feedback and encourage you to leave reviews about your shopping experience and the quality of our products.
    • Your feedback helps us improve our services and offerings for a better customer experience.
16. Termination of Services:
    • We reserve the right to terminate services or restrict access to our website for any violation of our terms and conditions or misuse of our platform.
    • Such actions will be taken after due consideration and notification where possible.
17. Data Accuracy:
    • It is essential to ensure the accuracy of your shipping address, contact details, and payment information during the checkout process.
    • Incorrect information may lead to order processing delays or delivery issues.
18. Third-Party Links:
    • Our website may contain links to third-party websites for additional information or resources.
    • We do not endorse or take responsibility for the content, policies, or practices of these third-party sites.
19. Dispute Resolution:
    • Any disputes arising from these terms and conditions will be resolved in accordance with Indian laws and jurisdiction.
    • We encourage amicable resolution through communication and may consider mediation or arbitration if necessary.
20. Sustainability:
    • We are committed to sustainable practices in sourcing, packaging, and operations to minimize environmental impact.
    • Our packaging materials are chosen to be eco-friendly whenever possible, and we support responsible farming practices.

Feel free to adjust or add more details as needed to suit the specific requirements of your dry fruits online shop.